RETURNS POLICY - CANCELLATIONS

We want you to be completely satisfied with your purchases. If for any reason you are not happy with the product received, remember for every purchase we will send photos and videos.

However if you are not satisfied, there are some conditions you should take into consideration:

1. The product must be in the same condition in which it was received, undamaged and complete with all original accessories and packaging.
2. Before proceeding with the return, we ask you to contact us through our customer service to obtain the return authorization number and instructions on how to proceed.
3. The shipping costs for returning the product will be your responsibility, unless the product has manufacturing defects or errors on our part.
4. Once the returned product has been received and verified, we will proceed with the refund within 7 working days. The refund will be made using the same payment method used for the original purchase.

    

5. Products Damaged During Shipping

   If you receive a package with a product damaged due to transport, please follow the following instructions:

   1. Provide clear photographs of the package and damaged product within 48 hours of delivery. Photos are essential for the courier compensation request process.
   2. Contact us immediately through our customer service, so that we can initiate the necessary procedures to obtain a refund or replacement of the product.
   3. In some cases, we may require additional information or a written statement from you to submit a compensation claim to the carrier.

   Insured shipments

   We recommend that you consider purchasing shipping insurance. If your package is damaged or lost in transit, insurance will cover the damage or provide a refund of the package's declared value.

   We care about guaranteeing you a safe and satisfying shopping experience. If you have questions, doubts or need assistance, our customer service is always at your disposal.

Personal Data Collected

When you visit our website, we may collect the following types of personal data:

1. Information You Voluntarily Provide: This information includes your name, email address, shipping address, phone number, and other information necessary to complete an order or provide customer service.

2. Browsing information: We use analytics tools to collect data about your browsing experience on our site, such as pages visited, time spent, preferences and interactions with the site.

3. Cookies and similar technologies: We use cookies and similar technologies to improve your experience on our website. You can find more information on our cookie policy in the dedicated section of our site.

 

1. Account Registration

To make purchases on our website, you may be required to register for an account. The account is personal and should not be shared with third parties. By selecting a username and password, you agree to keep them confidential and accept full responsibility for all activities that occur under the account.

2. Product Information

We do our best to provide accurate descriptions and images of the products on our website. However, errors, omissions or inaccuracies may occur. We cannot guarantee that product descriptions are completely accurate, reliable, or error-free. If you encounter an error, please contact us immediately to correct it.

3. Prices and Payments

Product prices are expressed in local currency and may be subject to change without notice. By placing an order, you agree to pay the price listed for the product, plus any applicable shipping charges. We accept various forms of payment, and all payments are protected by appropriate security measures.

4. Shipping

We ship to various destinations. Shipping rates and delivery times vary based on your location will always be free. If the package weighs less than 12 kg I can offer fast shipping, if it exceeds 12 kg we offer everyone slow shipping 25 days, taxes and customs included.

5. Returns and Refunds

Our returns and refunds policy is described in detail in the Privacy Information section. Please read it carefully.

6. Intellectual Property

All content on our website, including text, images, trademarks and logos, are either our property or used with the permission of their respective rights holders. Unauthorized reproduction, distribution or use of any content without our written consent is prohibited.

7. Limitation of Liability

We do our best to provide accurate and reliable service. However, we cannot guarantee that the website will be free from errors or interruptions. Under no circumstances are we liable for any direct, indirect, incidental, or consequential damages arising out of the use of our website or the purchase of products through it.

8. Changes to the Terms and Conditions

We reserve the right to change these Terms and Conditions at any time without notice. Any changes will be effective immediately upon posting on our website.

 

 

 

Order Processing Times

Once your order is placed, our team is committed to processing it as quickly as possible. Orders are usually processed within 2-4 business days of receiving payment. We will send you a confirmation email with your order details and tracking number as soon as your package ships.

Shipping Options

We offer several shipping options to meet your needs:

1. Standard Shipping: This is the default shipping option. Delivery time varies depending on your location, but usually ranges between 25-30 business days.

2. Express Shipping: If you want to receive the package faster you can write to me.

3. International Shipping: We ship to many international destinations. Delivery time will vary depending on the destination country and the shipping service chosen. 25-30 days for parcels weighing more than 12kg.

Shipping Rates

Shipping rates vary based on your location and the weight/volume of your package. After purchasing, write an email to gkresin22@gmail.com per to choose the best shipping option for you.

Please remember that shipping is free worldwide. For express shipping, write to me to find the best shipping.

Shipment Tracking

To track the status of your shipment, we will provide a tracking number as soon as the package is shipped. You will be able to use this number to check the route of the package as it travels to you.

Insured shipments

We recommend that you consider purchasing shipping insurance. The insurance will cover the value of the package in case of damage or loss during transport.

Shipping Address

Please make sure you provide a correct and complete shipping address when ordering to avoid delays or errors in delivery.

Assistance and Support

Our customer service team is always ready to help you with any questions or problems regarding the shipping of your orders. If you require assistance, please contact us via the details provided in the Contact section of our site.